Corrective Action> Development
The LBNL Office of Contract Assurance has developed an on-line training class to help employees design more effective corrective actions in response to identified issues.
Select this link to navigate to the BLI (Berkeley Lab Institute) 2010 – Corrective Action Development course.
SMART (corrective action development)
S = Specific
M = Measureable
A = Accountable
R = Reasonable
T = Timely